To honor and reward our loyal customers, Magrabi Optical has created Prism, a loyalty program which allows customers to collect points on their purchases and redeem them for full or partial payments on items of their choice.
How to Join Prism
- Customers automatically qualify for Prism when they have spent SR 5,000, AED 5,000 or EGP 8,000* or more over a period of 12 months.
- Enrollment takes place at the end of each calendar quarter, whereby customers, who have qualified for Prism, will receive their membership card together with a welcome pack.
Lebanon: 2 Millions
Kuwait: 500 KD
Oman: 500 OR
*The program is currently available only in Saudi Arabia, the United Arab Emirates and Egypt.
How to Earn Points
The program is designed to pay customers back 10% of their total purchases from Magrabi Optical by using a point-discount mechanism:
- Magrabi will add 1 point to the member’s account for each 10 units of the local currency spent in a Magrabi Optical store. For example, a purchase of SAR 1,000 will give the member 100 points on his/her Prism account.
- Each point is worth 1 currency unit in the country where the Prism membership was obtained.
- Points can be collected on any product, including discounted items, at any time, including sales and any kind of promotion in any Magrabi Optical store across the Middle East, the Gulf and North Africa.
- Purchases outside the Prism member’s home country will be converted to points in the member’s Prism account based on standard currency exchange rates.
- Points are calculated based on the net amount paid.
How to Use Points
- Points can be redeemed for full or partial payments on purchases of any product or service in any Magrabi Optical store only in the country where the member obtained the Prism membership.
- Points cannot be converted to cash. They can only be used as a payment for products and services provided by Magrabi Optical in one of its stores.
- Points are valid until the end of the calendar year, following the year they were first earned. For example, points earned on a purchase on May 15, 2012 will expire on December 31, 2013.
- When redeeming points, a special security system will be applied: a special code will be sent by SMS to the mobile number registered to the member’s Prism profile. The member will have to provide the Magrabi Optical sales staff with the special code to be able to complete the sales transaction.
Benefits of the Program
- Earning and spending points across Magrabi Optical stores
- Special invitations to exclusive events
- Early reminders and private showings before sales and promotional events
- Private showings for new releases and exclusive collections
- Birthday and event notifications
- Access to third party ventures and opportunities through future partnerships
Table of Redemption
||1 Point Value
Magrabi Optical has created a hot line with specialized customer service representatives to assist you, address your comments, concerns, and solve any issues you might have with our staff, products or stores.
- From KSA: 800-244-0000
- From Egypt: +2-02-2525-3799
- From UAE: 800-244-6663
- From Qatar: +974-4437-1219
- From Lebanon: +961-120-1473
- From Kuwait: +965-2259-7184
- From Oman: 800-771-78
Working hours are Saturday through Thursday from 11:00 AM till 9:00 PM (Mecca Time).
Magrabi Optical reserves the right to change the terms, conditions and program mechanism, or cancel the program without prior notice.
All other markets to be launched in 2012.